At Hostique.site, we are committed to customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are issued. By using our services, you agree to this policy.

1. Eligibility for Refunds

Refunds are applicable under the following conditions:

• First-Time Hosting Plans: We offer a 14-day money-back guarantee for first-time purchases of hosting plans.
• Technical Issues: If our services fail to meet the promised uptime or functionality due to reasons under our control.

Refunds are not applicable for:

• Domain name registrations or renewals.
• Account renewals or subsequent hosting plan purchases.
• Accounts terminated for violating our Terms and Conditions.

2. Refund Request Process

To request a refund, follow these steps:

• Contact our support team at contact@hostique.site.
• Include your account details, order number, and the reason for the refund request.
• Refund requests must be submitted within 14 days of the initial purchase date.

Once we receive your request, we will review it and respond within 3–5 business days.

3. Refund Method

Approved refunds will be issued using the original payment method. Please note:

• It may take 5–10 business days for the refund to appear in your account, depending on your financial institution.
• Refunds for payments made via credit card or PayPal will be credited to the same card or account.

4. Non-Refundable Services

The following services are non-refundable:

• Domain registration fees.
• SSL certificates.
• Custom services or additional features purchased separately.

5. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be updated on this page and notified to users if they affect existing accounts or purchases.

6. Contact Us

If you have questions or need further assistance, feel free to contact us at contact@hostique.site.